Introduction
House of Livora respects the privacy of customers, visitors and users.
This Privacy Policy explains the categories of personal data we may collect, why we process it, how it may be shared and the choices available to users.
India notified the DPDP Rules, 2025 in November 2025 with provisions taking effect on a phased schedule. HoL should therefore keep its privacy processes under review as applicable obligations commence.
Information We May Collect
Depending upon how you interact with HoL, information may include:
Identity information: name and account details.
Contact information: email address, mobile number and delivery/billing address.
Order information: products purchased, order history, returns and customer-service interactions.
Payment-related information: transaction status, payment method, payment reference and related information received from payment providers. Complete sensitive payment credentials are generally handled by the payment service provider rather than HoL.
Device/technical information: IP address, device/browser information, cookies and website interaction information.
Marketing information: marketing preferences, campaign interaction and communication history.
User-generated information: reviews, feedback, photographs or other information voluntarily provided.
Why We Use Information
Personal data may be processed to:
- create/manage accounts;
- process orders;
- collect/confirm payments;
- arrange fulfilment and delivery;
- provide customer service;
- process cancellations/returns/refunds;
- prevent fraud and misuse;
- maintain website security;
- comply with legal/tax/accounting obligations;
- analyse and improve HoL;
- personalise customer experience where appropriate;
- measure advertising performance; and
- send marketing communications where legally permitted/appropriately consented.
Sharing
Information may be shared as necessary with:
- relevant partner brands/sellers;
- logistics/courier providers;
- payment providers such as Razorpay;
- technology/hosting providers;
- analytics providers;
- advertising/marketing platforms;
- professional advisers; and
- government/regulatory/law-enforcement authorities where legally required.
Only information reasonably necessary for the applicable purpose should be shared.
Marketing & Analytics
HoL may use services associated with platforms such as Google and Meta for analytics, advertising attribution and marketing, depending upon the technologies actually deployed on the website.
HoL may also communicate through email, SMS and WhatsApp where appropriate.
Marketing preferences should be capable of being changed through the relevant unsubscribe/opt-out mechanism.
Data Retention
Personal information will be retained for as long as reasonably necessary for the purposes for which it was collected, including transaction fulfilment, legal/tax/accounting requirements, dispute handling, fraud prevention and other legitimate or legally permitted purposes.
Security
HoL will take reasonable technical and organisational measures appropriate to the nature of the information being processed.
No internet-based system can guarantee absolute security.
Privacy Requests
For privacy-related enquiries or requests:
As the applicable DPDP provisions commence, HoL's rights-request and consent processes should be updated to match the operative requirements. The notified rules contemplate clear notices identifying personal data and purposes and accessible mechanisms for consent withdrawal/rights.
Children
Where processing relates to a child, HoL will handle such information in accordance with applicable law, including applicable parent/lawful-guardian requirements as they become operative.
Updates
We may update this Privacy Policy to reflect legal, technical or operational changes.
The latest version will be published with an updated effective/revision date.