Before Dispatch
An order/item may be cancelled before it is dispatched.
Contact:
Please include your order number.
If the order has not yet been dispatched and cancellation is operationally possible, it will be cancelled and the applicable refund initiated.
After Dispatch
Once dispatched, an order generally cannot be cancelled.
If there is an eligible product-related issue after delivery, the Returns, Refunds & Exchange Policy applies.
Cancellation by HoL/Seller
HoL may cancel an item/order in circumstances such as:
- stock becoming unavailable;
- seller being unable to fulfil the item;
- payment verification failure;
- incorrect listing/pricing caused by genuine error;
- suspected fraudulent transaction;
- delivery location being unserviceable; or
- other circumstances preventing lawful or practical fulfilment.
If payment has already been collected for an item cancelled by HoL/seller, the applicable amount will be refunded.