We Want to Resolve Your Concern
For ordinary order, payment, delivery or product assistance, contact:
If your complaint remains unresolved or requires formal escalation, you may contact the Grievance Officer.
Grievance Officer
Name: Anshul Khapre
Designation: Grievance Officer – House of Livora
Email: grievance@houseoflivora.com
Phone: +91 92290 84463
Address: Plot No. H140, DLF Garden City, AB Road Bypass, Indore, Madhya Pradesh – 452010, India
Response Timeline
HoL will endeavour to:
Acknowledge a consumer grievance within 48 hours of receipt; and resolve/redress it within one month from receipt, in accordance with applicable e-commerce requirements.
What to Include
For faster handling, please provide your:
- name;
- registered email/mobile number;
- order number, where applicable;
- description of grievance;
- supporting photographs/documents where relevant; and
- requested resolution.