Our Marketplace Model
House of Livora is a curated multi-brand online platform that facilitates transactions between customers and independent partner brands/sellers.
Products may be fulfilled directly by the respective partner seller.
HoL does not ordinarily physically stock partner-brand inventory.
Seller Responsibilities
Partner brands are responsible for providing accurate information relating to their products, including as applicable:
- product name and description;
- images;
- material/composition;
- size information;
- MRP/pricing;
- stock availability;
- country of origin;
- care information;
- warranties/guarantees where applicable;
- seller/business details; and
- other legally required product information.
Marketplace rules require sellers to supply relevant product and seller information and require marketplace platforms to make relevant seller, return/refund, delivery, payment and grievance information available to consumers.
Product Information
HoL may review information submitted by partner brands for listing quality and consistency.
Unless expressly stated otherwise, such review does not mean that HoL has independently laboratory-tested, certified or authenticated every product.
Partner brands provide declarations concerning their products and are responsible for the accuracy of seller-supplied product information.
Seller Details
Applicable seller/brand information should be made available on the relevant product/order interface as required.
After a purchase, customers requiring seller information for effective dispute resolution may contact:
Marketplace e-commerce rules specifically contemplate providing customers with relevant seller information for informed purchasing and post-purchase dispute resolution.
Inventory
Inventory availability is maintained/communicated by partner brands.
Occasionally a product may become unavailable before inventory information is synchronised.
Where an unavailable product has already been ordered and paid for, HoL will provide an appropriate cancellation/refund resolution.
Ranking & Merchandising
Products may be organised, featured or ranked based on factors such as:
- relevance to the customer's browsing/search;
- category;
- newness;
- product availability;
- editorial curation;
- customer interest;
- popularity/performance;
- promotional campaigns;
- seasonality; and
- commercial arrangements where applicable.
Sponsored/promoted placement should be identified where required by applicable law.