Privacy Policy — House of Livora
Last Updated: 26 Jul 2026
1. Introduction
House of Livora ("we," "us," "our"), operated by Vinayak Garments, is a curated multi-brand e-commerce marketplace for sustainable and slow fashion. This Privacy Policy explains how we collect, use, share, and protect your personal information when you visit our website, make a purchase, or interact with our platform.
By using House of Livora, you agree to the practices described in this policy. If you do not agree, please do not use our website or services.
2. Information We Collect
a) Information you provide directly:
- Name, email address, phone number
- Billing and shipping address
- Payment details (processed securely via third-party payment gateways — we do not store full card numbers)
- Account login credentials
- Order history and preferences
- Communications with our customer support team
b) Information collected automatically:
- IP address, browser type, device information
- Pages visited, time spent on site, click behavior
- Cookies and similar tracking technologies (see Section 6)
c) Information from brand partners:
- If you interact with a brand's storefront on our marketplace, limited order-related information (name, shipping address, order details) is shared with that brand to fulfill your order.
3. How We Use Your Information
We use collected information to:
- Process and fulfill orders, including sharing necessary details with the relevant brand partner for shipping
- Communicate order confirmations, shipping updates, and customer support
- Personalize your shopping experience and product recommendations
- Send marketing communications (only with your consent, and you may opt out anytime)
- Improve our website, products, and services
- Detect and prevent fraud or unauthorized transactions
- Comply with legal obligations
4. How We Share Your Information
We do not sell your personal information. We share information only in these circumstances:
- With brand partners: to fulfill orders placed for their products (shipping details, order specifics)
- With service providers: payment gateways, logistics/courier partners, email/SMS service providers, analytics providers — solely to help us operate the platform
- For legal reasons: if required by law, court order, or to protect our rights, users, or the public
- Business transfers: in the event of a merger, acquisition, or sale of assets, customer information may be transferred as part of that transaction
All third parties we work with are contractually obligated to protect your data and use it only for the purpose it was shared.
5. Payment Information
All payments are processed through Razorpay, a secure, PCI-DSS compliant third-party payment gateway. House of Livora does not store your complete card, UPI, or banking details on its own servers — these are handled directly by Razorpay under its own security and privacy standards. We encourage you to review Razorpay's Privacy Policy for details on how they process your payment data.
6. Cookies & Tracking Technologies
We use cookies to:
- Keep you logged in and remember your cart
- Understand site usage and improve performance
- Show relevant product recommendations
- Support analytics and marketing tools (e.g. Google Analytics, Meta Pixel)
You can control or disable cookies through your browser settings. Disabling cookies may affect certain site features (e.g. cart functionality).
7. Data Security
We implement reasonable technical and organizational measures — including encryption, secure servers, and access controls — to protect your personal information from unauthorized access, alteration, or disclosure. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
8. Data Retention
We retain personal information for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Account information is retained until you request deletion, subject to legal record-keeping requirements.
9. Your Rights
Under applicable data protection law, you have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate or incomplete data
- Request deletion of your personal data, subject to legal retention requirements
- Withdraw consent for marketing communications at any time
- Lodge a complaint with the relevant data protection authority
To exercise any of these rights, contact us at hello@houseoflivora.com.
10. Children's Privacy
House of Livora is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that a minor has provided us with personal data, we will delete it promptly.
11. Third-Party Links
Our website may contain links to brand partner websites, social media, or other third-party sites. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies separately.
12. International Users
House of Livora operates and serves customers globally. If you access our platform from outside India, please note that your information will be transferred to, stored, and processed in India, where our servers and operations are based. By using our services, you consent to this transfer, in accordance with this Privacy Policy.
For users in the European Economic Area (EEA) and United Kingdom (GDPR): You have additional rights under the General Data Protection Regulation, including the right to data portability, the right to restrict processing, and the right to object to processing based on legitimate interests. Our legal basis for processing your data includes: performance of a contract (fulfilling your order), consent (marketing communications), and legitimate business interests (fraud prevention, site improvement). You may lodge a complaint with your local data protection authority.
For users in California (CCPA/CPRA): California residents have the right to know what personal information is collected, request deletion of personal information, opt out of the "sale" or "sharing" of personal information (House of Livora does not sell personal information), and not be discriminated against for exercising these rights.
For all international users: Where local law grants you stronger protections or additional rights than described in this policy, those local rights will apply. Contact us at hello@houseoflivora.com to exercise any regional rights.
13. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated version will be posted on this page with a revised "Last Updated" date. Continued use of our platform after changes constitutes acceptance of the updated policy.
14. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us:
House of Livora A brand of Vinayak Garments Email: hello@houseoflivora.com Phone: +91 92290 84463